As Topçam Orman Ürünleri, we have a quality policy that prioritizes customer satisfaction, embraces continuous improvement, and adopts a production approach in line with international standards in the wooden pallet, crate, and packaging industry.

The foundation of our quality understanding is built on offering durable, reliable, and environmentally friendly products, operating with a zero-defect approach in all our processes, and providing solutions that go beyond the expectations of our customers.

In this direction:

1. Compliance with International Standards

In our production processes, we fully comply with EPAL (European Pallet Association) standards and ISPM 15 (International Standards for Phytosanitary Measures No. 15) regulations, offering high-quality and reliable products that are globally recognized in export and transportation. Adherence to these standards ensures the seamless use of our products in both domestic and international shipping.

2. Customer Focus

Understanding our customers' needs and expectations thoroughly and providing timely and accurate solutions to their requests is our primary priority. We aim to sustain customer satisfaction not only through product quality but also by continuously gathering feedback and improving ourselves in both pre-sales and post-sales processes.

3. Continuous Development and Education

Our understanding of quality is not limited to the final product. We continuously review and improve our corporate structure, human resources, and all business processes. We plan regular training sessions to enhance the technical knowledge and competencies of our employees and spread the quality culture throughout the organization.

4. Sensitivity to the Environment and Society

Efficiently using natural resources, adopting environmentally friendly approaches in production, and fully complying with legal environmental regulations are the core principles of our environmental sustainability. We are meticulous in waste management, energy usage, and recycling processes, and we manage our impact on society and the environment with a strong sense of responsibility.

5. Risk-Based Approach and Quality Assurance

In all our processes, we proactively identify risks and take necessary precautions, aiming to eliminate any potential deviations in quality. Quality controls are rigorously applied at every stage, from raw material procurement to shipment. Continuous monitoring and improvement activities are carried out to prevent any errors that may arise during production.

6. Long-Term Partnerships

We build trust-based, transparent, and sustainable relationships with our suppliers, employees, and customers. Our approach is not only to provide high-quality products but also to act within ethical values to be a strong business partner.

As Topçam Orman Ürünleri, our goal is not only to offer high-quality products but also to be the first company that comes to mind when it comes to trust, sustainability, and excellence in our industry.